Corporate Governance

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Omantel’s Governance Structure

Omantel’s Governance Framework provides a structured approach to leadership, oversight, and accountability, ensuring that decision-making processes are transparent, effective, and aligned with corporate best practices. It defines clear roles, responsibilities, and authority levels to support operational efficiency and sustainable business growth while maintaining compliance with regulatory requirements.

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Board Leadership and Oversight

•Defines the strategic direction and upholds strong corporate governance to protect shareholder interests.
•Oversees executive management, approves key policies, and ensures compliance with regulatory requirements.
•Provides guidance on risk management and sustainability, aligning decision-making across Omantel.

Role of Board Committees

•Provide oversight on critical areas including audit, risk management, remuneration, and nomination.
•Support the Board by strengthening internal controls and promoting ethical standards and responsible governance practices.

Delegation of Authority and Decision-Making

• Establishes a structured decision-making framework aligned with Omantel’s strategic and operational priorities.
• Defines approval thresholds to balance accountability with operational efficiency and agility.
• Reinforces governance integrity through clear compliance, risk management, and business continuity measures.

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Code of Ethics and Business Conduct

At Omantel, we are committed to the highest standards of integrity, professionalism, and ethical conduct. Our Code of Ethics and Conduct serves as a guiding framework for employees, management, and representatives, ensuring responsible and ethical decision-making in all business activities.

Commitment to Ethical Business Practices

• Honesty, accountability, and professionalism.
• Compliance with laws, regulations, and internal policies.
• Seeking guidance when faced with ethical dilemmas.

Fair Business Practices

•Transparency in procurement and tendering.
•Accurate financial reporting.
•Avoiding conflicts of interest.
•Zero tolerance for bribery, corruption, or facilitation payments.
•Responsible use of company resources.

Workplace Culture

•Creating an inclusive and safe work environment.
•Prohibiting discrimination, harassment, and intimidation.
•Fair employment and performance practices.
•Respectful treatment of colleagues, customers, and stakeholders.

Confidentiality

•Protecting confidential information and customer data.
•Adhering to privacy and cybersecurity standards.
•Reporting misconduct through secure channels.
•Protection against retaliation for whistleblowers.

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Policies

Our policies reflect our strong commitment to ethical conduct, transparency, accountability, and good governance. Each policy provides clear guidance to support responsible decision making and uphold the trust of our stakeholders. Explore the links below to learn more about the policies that guide our operations.

WHISTLEBLOWING POLICY

ANTI-BRIBERY AND CORRUPTION POLICY

Human Rights Policy

Child Online Protection Policy

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Governance and Oversight

The Legal, Internal Audit, and Compliance teams oversee adherence to Omantel’s Corporate Governance Policies. Violations may result in disciplinary action, including termination or legal consequences. For more details, please refer to Omantel’s full Code of Ethics and Conduct document.

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Whistleblowing

Committed to integrity, transparency, and ethical conduct. Omantel’s Whistleblowing Policy encourages employees, customers, vendors, and partners to report any misconduct confidentially and without fear of retaliation. All concerns are handled securely to protect our people, business, and stakeholders.

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Details

Still have questions? Our FAQ will solve them all. If not just contact us.

What are the violations that could be reported?

Staff and any interested party including any of the company customers or suppliers could report any irregularities without fear of retribution. Irregularities include any conduct contrary to the law and regulations, or the company policies including its Code of Ethics and Business Conduct and any conduct deemed as unethical behavior.

Protection provided under the Policy.

The policy provides assurance and support reporting violations committed while undertaking or in connection with the company business or activities. It provides an option for speedy, effective, and confidential investigation within the company for the purported violations.
The company will provide protection to the person reporting a violation from any unjust or arbitrary decisions, harassment or act of reprisal attributed to bona fide reporting of the purported violations.

How do I report?

Report a violation by sending an email including the details of the incident, and any supporting details to the following address:
whistleblowing@omantel.om
Alternatively; you may report a violation through a written letter addressed to the Chief Audit Executive.
The whistleblower may opt to not disclose their identity.