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What is NSOC?
A Network Operations Center (NOC) is a centralized location for network monitoring, management, and control. NOCs are often considered essential and critical to the operation of most businesses today because they play a key role in keeping networks running smoothly.
A Service Operation Center (SOC) is an organizational unit that monitors the quality of the overall service and takes necessary actions in case of service degradations and outages.
Omantel has seamlessly integrated its SOC (Service Operations Center) and NOC (Network Operations Center) into a cohesive unit, referred to as NSOC (Network and Service Operations Center). This strategic consolidation is designed to elevate service quality, preserving customer satisfaction by providing top-tier services through a centralized operational hub.
At Omantel, we take immense pride in delivering reliable and innovative network and telecommunication services to the customers. The backbone of this commitment is our NSOC. Here, we ensure seamless operation of our cutting-edge network infrastructure, providing you with world-class connectivity, services, and support.
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Omantel is synonymous with dependable network and service availability.
Our dedicated team comprises seasoned professionals with a deep understanding of network operations.
Your data is secure with us, and protected from potential threats.
With a proud history of serving Oman's communication needs.
Our team is always here to address your requirements, day or night.
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Our Network Operation Center (NOC) is a centralized location from which professionals monitor, manage, and maintain client networks. The primary focus of a NOC is on the network infrastructure, including servers, routers, switches, and other network devices. The NOC plays a critical role in maintaining the health and reliability of a network, providing a central hub for monitoring and managing network infrastructure to ensure seamless operations.
Within our Network Operations Center (NOC), you'll find the dedicated professionals of the International Network Operations Center (INOC) team. Their primary responsibility is to ensure flawless connectivity and complete satisfaction for our international clientele. With a sharp focus on monitoring submarine cables, international customer links, voice and IP services, as well as the critical International Gateway (IGW), our INOC team is unwavering in upholding the highest standards of network performance and dependability.
Our Enterprise Team, a vital part of our Network and Services Operations Center (NSOC), is your dedicated partner in ensuring the seamless operation of your data communication services. With a primary focus on monitoring, addressing customer complaints, and resolving issues, our Enterprise experts specialize in serving MPLS customers, Point-to-Point customers, Lease Line services & SD-WAN.
Our Service Operations Center (SOC) is a facility that focuses on the operational aspects of managing and delivering services within the organization. The primary goal is to monitor, manage, and optimize the delivery of services. This can includes overseeing network operations, customer support, and other critical functions. The SOC ensures that services are running smoothly, addresses issues promptly, and aims to enhance the overall efficiency and effectiveness of service delivery.
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Network & Service Operations Center (NSOC)
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Network KPIs
Availability
The percentage of time that a network or service is operational and accessible.
Reachability
Refers to the ability of successful communication or establishing a connection with a particular destination or endpoint in a network (end to end).
Reliability
The ability of a network to consistently perform as expected without failures or disruptions.
Latency
The time it takes for data to travel from the source to the destination.
Packet loss
The percentage of data packets that do not reach their destination.
